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Tips on Using Product Tools

Product management tools can introduce some interesting dilemmas. Sometimes the best thing to do is to go buy that shiny new tool. Sometimes, you get that nagging feeling that you may be able to solve your problem with a tool you already have - if...

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Choosing the Right Product Stack

When picking the Product Management tools you’re going to use you can’t look at each tool in isolation. You need tools that complement each other, don’t overlap too much, and keep conflicts to a minimum. You need to consider your entire product stack. Here are...

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Tools that help product people

Product managers generally create products to solve others’ problems. Some product managers realized it was easier just to solve their own problems and create a product for product managers. If you find you’re facing a problem where you think a tool would come in handy,...

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Customer Interview Techniques

Some customers are more than happy to volunteer feedback about your product, but sometimes you want to hear from those who don’t volunteer their point of view. Customer interviews are a great way to get that feedback. You want to make sure you approach those...

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Common mistakes when collecting feedback from customers

Customer feedback is invaluable when you’re trying to improve your product. But since it’s an inherently human activity, you’re bound to make mistakes. The trick is to know what mistakes to avoid so that you can get some real value out of all that great...

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Putting Feedback Into Action

You know how to collect customer feedback, but do you know how to act on it? That's really the most important part of the feedback: the acting. Anybody can just collect feedback...

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How to Collect Product Feedback

You’ve spent days, weeks, or even months creating that new product or new feature. You release it out into the wild and then feel a huge sense of relief. Except your work is not done. You’re now in a position to get a lot more...

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Managing Existing Software Products

Sure, developing new products is fun and exciting, but that work needs to be funded somehow. Unless you’re in a startup, that funding usually comes from the revenues produced by your existing products. Without invoking a slew of animal analogies (cash cow, golden goose) here...

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Sunsetting Software Products

Lost in all of the talk about new product development is what to do with your product when it has run its course. You may choose to refresh it, or you can sunset it. If you choose to sunset some features or your entire product,...

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Reigniting a Stale Product

If you’ve ever maintained an existing product, you may have reached the point where your product has gotten a bit stale. Breathing life into your product is not just a matter of changing the design of your product (though that can certainly help). You may...

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