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What Customers Can and Can’t Do for Product Managers

The customer is always right. Ah, the age-old saying that many customer service-driven organizations try to live by.  There certainly are a lot of companies that take this saying seriously.  Some live by it, such as Nordstrom who famously allowed a customer to return a tire...

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The Case for the Entrepreneurial Product Manager

It's clear from speaking to many of the product managers who came to Industry last year, that a strong entrepreneurial spirit is shared amongst them. This fact to most won't be surprising. The role is often sold as being the CEO of a product line...

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Product Resolutions, Cutting Features and Use Cases that Work

A product manager's new year’s resolutions. Despite the sometimes shallow aspirations that people take on and often set to the side just weeks later, the New Year does bring along potential and new possibilities. As a “product person”, it’s a great opportunity to take a...

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A Product Manager’s New Year’s Resolutions

New Year's Resolutions can be a bit cliche.  It's at the beginning of each year when everybody seemingly decides to get back into shape, learn a new language, or quit smoking.  Despite the sometimes shallow aspirations that people take on and often set to the...

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Product Managers: What Do You Want in a Podcast?

Just about one year ago, my partner Paul and I made the decision that we were going to create a special environment for product people -- particularly those between the coasts -- where they can connect, collaborate, and ultimately be inspired.  Just several months later,...

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How Customer Development Benefits Salespeople

I know from experience that "Product" and "Sales" can sometimes be two groups within a company that are kept at arm's length.  On one hand, salespeople are constantly in front of customers and genuinely have a lot of valuable input from customers that could be...

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