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Developing User Empathy
Empathy seems to come more naturally to some people than others. But INDUSTRY ’18 speaker Sachin Rekhi believes that it shouldn’t limit you because there are ways of developing your emotional intelligence. To “walk a mile in another person’s shoes“, try practicing mindfulness or seeking a reflection of “humanity and the human condition” in art.
Catherine Shyu states that “the most important skill for a product manager is empathy“. To back up this sweeping statement she gives three areas where “empathy manifests itself”. She even claims that the impact of empathy can be measured using analytic tools and by looking at how it shifts the bottom line.